The San Francisco Chronicle writes an interesting story about a Copa Airlines customer who was double charged for using a different credit card at the checkout counter than the credit card used at the time of purchase. The customer was charged an extra $507.

This issue was eventually resolved in favor of the customer, but only after the Chronicle wrote an article and mediated the dispute. Apparently Copa’s rules state that a customer MUST produce the same credit card at the ticket counter that they used to purchase the ticket. This puts the customer is sticky situations if their credit card is lost, stolen, replaced or just not with the customer at the airport. It’s definitely worth checking out an airlines policy when purchasing tickets online.

Read the full article…