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Now, several factors have changed. With the introduction of Dynamic Currency Conversion (DCC), credit card issuers have new competition for those lucrative currency exchange rate fees. DCC is billed as a service by individual merchants, and it is facilitated by merchant services providers. Basically, it allows travelers to see the exchange rate being applied and be billed in their home currency at the point of sale. Although the fee varies from merchant to merchant, the typical fee applied for DCC service is usually between 2-4%. Click here to see a sample receipt where the customer choose to use DCC. IF the fees stopped here, DCC would allow travelers achieve an exchange rate and fee similar to what some credit card issuers would charge. Additionally, they would have the advantage of seeing what the total amount charged at the point of sale rather than waiting for their credit card statement to arrive in the mail. Unfortunately, rather than give up the fees that easily some credit card issuers have taken to charging transaction fees even after DCC is chosen. Unassuming customers (thinking they know the total amount for a purchase) will be charged even more fees when the transaction comes through on their credit card statement. These card issuers even changed the name of their fees from “foreign conversion fees” to “foreign transaction fees.” Common explanations from the guilty credit card issuers include asserting that foreign card users require more services than regular card users, such as an international phone number to call. However, most analysts agree these fees do not reflect actual costs. Furthermore, not all credit card issuers charge the fees. Below are a list of credit card issuers who add additional fees after DCC has been applied. The total fee added by the card issuer is listed after the issuers name. Offenders:
Furthermore, unless the fee is refunded by the issuing bank, all cards issued by Visa or MasterCard will also have up to 1% of fees added by Visa or MasterCard after DCC. Customers of one of these companies have limited options. As consumer awareness increases some of these companies may revise their policies, but this will likely only happen if consumers make their voices heard. Consumers are faced with two primary options: writing offending companies to complain and cancelling the cards of companies with double fees. We’ve included contact information for many of the credit card companies listed above in our directory of credit card contacts. One notable exception to the companies listed above is Capital One who actually refunds the fee that Visa charges. Additionally, Discover Card and American Express do not allow DCC fees to be added. Like Capital One, Discover Card charges no fees for international transactions.
3 Comments to "Double Fees, Double Trouble: Credit Card Issuers & DCC"
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Shame Shame Shame!!! If I’m using Capital One, I would ALWAYS opt out of DCC too. The DCC rate is always higher than a good credit card who will NOT charge the fees.
I just switched from BofA Plat Visa to Capital One thanks to the info on this site. They just lost a customer who regularly charges over $60K per year on his credit card.
So — lets see what BofA has accomplished…
yearly charges = $60,000
Visa Merchant Charges = 3% or $1,800 (shared by BofA & Visa)
Total foriegn charges (of the $60,000) = $8,000
Total “conversion fees” of 4% or $320
Loss to BofA each year = $1,500
I hope banks moniter this site because I am so sick and tired of the nickle & diming and I’m sure others are as well.
Good customer service & an honest approach to business is the way to go.
I recently visited London and experienced DCC firsthand. Not only are the cashiers clueless - I ended up arguing with a couple of them before cancelling the transaction. I was first hit with it on Day 3 of a 9 day trip to London. I signed a receipt at a shop in Windsor - the receipt indicated my purchase in GBP. When I looked at the copy I was given, it said I “agreed to be charged in the currency of my card”. As a CPA and law student, this set alarm bells ringing. I started pouring over all the receipts that I had accumulated thus far. We paid for a few tours thru our hotel concierge with local tour outfits. Nothing on the receipt indicated the charge would be in anything Other than GBP - and yet, in the small print on the back of the tour pamphlet, it said some disingenuous phrasing like “charges will be in local currency”. Having been burned once, I raised the question with the hotel concierge. They contacted the tour companies by phone to confirm that the charges would be in GBP. The tour company confirmed - long story short, they lied. My credit card statement was charged in USD for the tours. The rest of the trip was a minefield of reading the fine print. Even then, it wasn’t disclosed all the time. I got into several arguments with vendors, and most of the cashiers were clueless; they had no concept. It really frosted me to the point of considering filing a complaint with Inland Revenue on each of the businesses involved to be sure they were reporting the extra income they were making on these DCC transactions. We need another credit card class action targeting DCC fees and the banks involved.